You have 15 days from the date of receipt (either via delivery or local pickup) to request a return. Items must be in their original packaging and unused condition.
Delivery: Inspect your items immediately upon arrival.
Local Pickup: We encourage you to inspect your items (such as testing solar lights or checking TV screens) at our pickup location before completing the transaction.
Claims: Contact us immediately for any defects or transit damage.
Since payment was made in cash to the courier, refunds for approved returns will be processed via:
Bank Transfer: You will need to provide valid bank account details.
Store Credit/Voucher: For faster processing toward your next purchase.
Digital Wallet: (If applicable).
Products damaged due to improper electrical installation or power surges.
Items missing original accessories, manuals, or warranty cards.
Any product where the serial number has been tampered with.
You can initiate a return request through any of the following methods:
Return Form: Fill out the request form located directly on your Order Page.
Phone / WhatsApp: Direct call or message us at 077 351 2374.
Contact Form: Submit a request via the Contact page on our website.